Understanding Booking Flow and Status

Understanding Booking Status

Overview

As a pet owner on Mad Paws, it's important to understand the different booking statuses to manage your pet care appointments efficiently. This guide explains the various booking statuses and what they mean for you and your bookings.

1. Booking Statuses

Here’s a breakdown of the key booking statuses you might encounter:

• Pending: The booking request has been received but has not yet been accepted or confirmed by the pet sitter. The sitter needs to review the details and either accept or decline the request.

  Note: We encourage scheduling meet-and-greet sessions during this time.

• Approved: The booking has been accepted by the pet sitter. If you haven’t already, the next step is to have a meet and greet with the sitter before you pay.

• Paid: The booking has been secured with payment, and the pet sitter is expected to provide the services as agreed upon on the specified date.

• Completed: This status indicates that the pet-sitting services have been provided and the booking has concluded. It is marked when you confirm the end of the stay or it is auto-confirmed 7 days after the end of the booking.

• Cancelled: The booking has been cancelled by either you or the pet sitter. This status can occur for various reasons, including changes in plans or emergencies.

• Expired: The booking was confirmed but the service was not paid. This status typically indicates that the booking is no longer valid.

2. How to Check Booking Status

To check the status of your bookings, follow these steps:

• Log In to Your Mad Paws Account
  • Access the Mad Paws website or app.
  • Enter your login credentials and click “Log In.”
• Navigate to Your Bookings
  • Go to the “Bookings” section on your dashboard.
• View Booking Details
  • Click on a specific booking to view its details and current status.
• Monitor Booking Progress
  • Keep an eye on the status to stay updated on any changes or actions required.

3. What to Do Based on Booking Status

• Pending: Await the pet sitter’s decision. You may contact the sitter if you have any questions or need to provide additional information.
• Approved: Arrange for a meet-and-greet with the pet sitter, especially for first time booking. Confirm all details before making the payment.
• Paid: Ensure all arrangements are in place for the pet-sitting services. Maintain communication with the pet sitter.
• Completed: Confirm that the services were provided to your satisfaction. Leave any necessary feedback or reviews for the pet sitter.
• Cancelled: Review the reason for cancellation if applicable. Make new arrangements as needed.
• Expired: Follow up on any issues related to the expired booking and update your records.

4. Contacting Support

If you have any questions about a booking status or encounter issues, contact our Customer Support team via Live Chat or Submit a Ticket.

Conclusion

Understanding booking statuses helps you manage your appointments effectively and ensures smooth interactions with pet sitters. For any additional support or questions, our Customer Support team is here to assist you.