Sitters and Owners are now able to cancel paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:

Sitters and Owners are now able to cancel paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:

* Save time by submitting the request yourself.
* Expedite the refund turnaround time.
* See the fees and cancellation policy before you or the Owner decide to cancel.

### Make a more informed decision before cancelling

With the fee structure and policy conditions laid out clearly, you now have complete transparency over your policy conditions before submitting a cancellation.

Owners will be able to view a breakdown of fees and understand the refunded amount they should expect (if applicable).

 ![2022-07-06_12_56_19-New_App_Feature_Release__Cancel_Booking_with_Ease_-_Google_Docs.jpg](https://brainfish-storage-dev.s3-accelerate.amazonaws.com/uploads/efd18d44-e38a-4932-a520-9240d88aabf5/7359fff8-6876-4e2c-bbff-0f41c3a4d2c3/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAQQB3EWECCZCMWOSS%2F20260522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260522T232036Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF4aCXVzLWVhc3QtMiJGMEQCIFAgbMFDkRyePgO9nz1lT7EE%2FrOK0ZzfjPgnLiNXMiUjAiBTM3z4%2F9mwqMI67%2F0Ximz8VZBGr9TAlXxNJgdgfsJypiraBQgnEAEaDDAzNDQ4Mzc3Nzc5NiIMQpjXl3VTIXktEcFKKrcF2R5AIe99NmYr5y6wD99MzAROU4WGret9U5prL19B2AhxohuE14L2JcGaPF%2Fyo9voIZ%2FwYODOUq94Cx0gjw2MNGHwE0FNGvz3k3elHU1xvVodOBB%2Fe7gZREmHWp%2BO0brIPTINtPeZkwqPSzgG9lG2GT7m7B1jqRnYiOns2VUFrs6lYyLx1mufJNO9AeWq2QSjU4dGiSfFGV0%2FSgF7cRSFTPR6bdAvPw%2B259GE%2BWksJGo64uy%2B166lKF6%2Fo9RYxL8HPdX4j%2FITmFePHMtsSQ4QFagupnMH6the3QWdQokjDzQ2k7eP5Js50yjminbnxSopbD5PTLs5Ofr56KXI8Hr0t9nOGS%2F%2BdfY%2FekkymDybLHPyF31jpssVeV1R5z0fRIRNtEtIO2ja85zd93KumGXTw4OXvJx5fEeovXnf0jtiPOukJuU302g3J2U1aWzMZNSA9UihluJqVYu0faVfBP7LhkPidS07dQY0Umgs8IdyH9%2FRaCtys4rKC82x3nPEqOx%2BaCtaqsxKLkG57shIHip7sDkBIA6fqnqEvuZ3RgkStoq5GqRmcGBM1nDWAFAI%2FI8720D0avzO%2B4oRdvgFAovpOSIDO%2Fy2FokuzeZchPdWwsg%2BM6ZOOmbf4sxCZAiPV8SEYE0X3qjokuiD8pQOq87T69seyKEzaB7hil3rea%2BAnO4rX%2BL1eUxGJjzvpiKkB8qgomHqXNrxqWF3vqN1ks9pkA5890ySzTBggL7jIO1qVj2v1LIYyFq7zMoaK5N%2FbsOsT42lA0zyrVdtS3a9YwOfbglSBPrLGMpgBhJHnOFUjFxPUD1aMUIr%2Fx8FX2hXUhAzY2rxJrb27xnWVNsysVFKN%2FTiu8lkoJIw9JY9X4DSVZpn1rul4KfXeMi30o41tDcjApgD4j36WzP3bgH3CujEtSQADwn8cg0w2pjD0AY6kQErf%2BP1qLAd%2BVqXbdj4TNCmD8pZ4zwqMleSJXOckCQXSWFaX8sRfo%2FCpLSx75LRzRpMNLsDFLjEbymRxSrltDG901yN7V%2Fm%2FLfg4vHsl3d1Fs%2FmQC7Xe8B1DEpsDmT2682fgW7tGLvWmGPvSZkpmopETc5AONaaJt44eIhJ3vQ6pWhsgVqfUvyx%2FsV9NEzXcMkj&X-Amz-Signature=26151f32a9d140fff6b83e21bd2a6ac639b4ae0746f0a556b752b9eb29c854ce&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject)

Read below and watch the videos to see how to cancel a paid booking. You can also cancel on behalf of the Owner if needed.

**Step 1. Booking Details**

At the bottom of a paid booking, you will now see a **Cancel Booking** button

 ![Sitter_-_](https://brainfish-storage-dev.s3-accelerate.amazonaws.com/uploads/efd18d44-e38a-4932-a520-9240d88aabf5/3bb84d2b-cb86-4fbb-9d38-70b0561aad45/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAQQB3EWECCZCMWOSS%2F20260522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260522T232036Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF4aCXVzLWVhc3QtMiJGMEQCIFAgbMFDkRyePgO9nz1lT7EE%2FrOK0ZzfjPgnLiNXMiUjAiBTM3z4%2F9mwqMI67%2F0Ximz8VZBGr9TAlXxNJgdgfsJypiraBQgnEAEaDDAzNDQ4Mzc3Nzc5NiIMQpjXl3VTIXktEcFKKrcF2R5AIe99NmYr5y6wD99MzAROU4WGret9U5prL19B2AhxohuE14L2JcGaPF%2Fyo9voIZ%2FwYODOUq94Cx0gjw2MNGHwE0FNGvz3k3elHU1xvVodOBB%2Fe7gZREmHWp%2BO0brIPTINtPeZkwqPSzgG9lG2GT7m7B1jqRnYiOns2VUFrs6lYyLx1mufJNO9AeWq2QSjU4dGiSfFGV0%2FSgF7cRSFTPR6bdAvPw%2B259GE%2BWksJGo64uy%2B166lKF6%2Fo9RYxL8HPdX4j%2FITmFePHMtsSQ4QFagupnMH6the3QWdQokjDzQ2k7eP5Js50yjminbnxSopbD5PTLs5Ofr56KXI8Hr0t9nOGS%2F%2BdfY%2FekkymDybLHPyF31jpssVeV1R5z0fRIRNtEtIO2ja85zd93KumGXTw4OXvJx5fEeovXnf0jtiPOukJuU302g3J2U1aWzMZNSA9UihluJqVYu0faVfBP7LhkPidS07dQY0Umgs8IdyH9%2FRaCtys4rKC82x3nPEqOx%2BaCtaqsxKLkG57shIHip7sDkBIA6fqnqEvuZ3RgkStoq5GqRmcGBM1nDWAFAI%2FI8720D0avzO%2B4oRdvgFAovpOSIDO%2Fy2FokuzeZchPdWwsg%2BM6ZOOmbf4sxCZAiPV8SEYE0X3qjokuiD8pQOq87T69seyKEzaB7hil3rea%2BAnO4rX%2BL1eUxGJjzvpiKkB8qgomHqXNrxqWF3vqN1ks9pkA5890ySzTBggL7jIO1qVj2v1LIYyFq7zMoaK5N%2FbsOsT42lA0zyrVdtS3a9YwOfbglSBPrLGMpgBhJHnOFUjFxPUD1aMUIr%2Fx8FX2hXUhAzY2rxJrb27xnWVNsysVFKN%2FTiu8lkoJIw9JY9X4DSVZpn1rul4KfXeMi30o41tDcjApgD4j36WzP3bgH3CujEtSQADwn8cg0w2pjD0AY6kQErf%2BP1qLAd%2BVqXbdj4TNCmD8pZ4zwqMleSJXOckCQXSWFaX8sRfo%2FCpLSx75LRzRpMNLsDFLjEbymRxSrltDG901yN7V%2Fm%2FLfg4vHsl3d1Fs%2FmQC7Xe8B1DEpsDmT2682fgW7tGLvWmGPvSZkpmopETc5AONaaJt44eIhJ3vQ6pWhsgVqfUvyx%2FsV9NEzXcMkj&X-Amz-Signature=a679db6448b35d1317958ed5f59d63699e7b5c4b0a1140c829737743b94931aa&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject)

**Step 2. Complete Cancellation Reason**

You will need to select the reason and briefly describe why you or the Owner are cancelling.

**Step 3. Review and Request**

An estimated refund breakdown will be displayed here. If the cancellation request occurs within your cancellation policy we will advise the Owner that they may only get a partial refund (sitters have the discretion to waive their policy).

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 ![Reason-details-2.gif](https://brainfish-storage-dev.s3-accelerate.amazonaws.com/uploads/efd18d44-e38a-4932-a520-9240d88aabf5/1974b3da-a94c-49bb-8053-b7bf8249ae7d/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAQQB3EWECCZCMWOSS%2F20260522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260522T232036Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF4aCXVzLWVhc3QtMiJGMEQCIFAgbMFDkRyePgO9nz1lT7EE%2FrOK0ZzfjPgnLiNXMiUjAiBTM3z4%2F9mwqMI67%2F0Ximz8VZBGr9TAlXxNJgdgfsJypiraBQgnEAEaDDAzNDQ4Mzc3Nzc5NiIMQpjXl3VTIXktEcFKKrcF2R5AIe99NmYr5y6wD99MzAROU4WGret9U5prL19B2AhxohuE14L2JcGaPF%2Fyo9voIZ%2FwYODOUq94Cx0gjw2MNGHwE0FNGvz3k3elHU1xvVodOBB%2Fe7gZREmHWp%2BO0brIPTINtPeZkwqPSzgG9lG2GT7m7B1jqRnYiOns2VUFrs6lYyLx1mufJNO9AeWq2QSjU4dGiSfFGV0%2FSgF7cRSFTPR6bdAvPw%2B259GE%2BWksJGo64uy%2B166lKF6%2Fo9RYxL8HPdX4j%2FITmFePHMtsSQ4QFagupnMH6the3QWdQokjDzQ2k7eP5Js50yjminbnxSopbD5PTLs5Ofr56KXI8Hr0t9nOGS%2F%2BdfY%2FekkymDybLHPyF31jpssVeV1R5z0fRIRNtEtIO2ja85zd93KumGXTw4OXvJx5fEeovXnf0jtiPOukJuU302g3J2U1aWzMZNSA9UihluJqVYu0faVfBP7LhkPidS07dQY0Umgs8IdyH9%2FRaCtys4rKC82x3nPEqOx%2BaCtaqsxKLkG57shIHip7sDkBIA6fqnqEvuZ3RgkStoq5GqRmcGBM1nDWAFAI%2FI8720D0avzO%2B4oRdvgFAovpOSIDO%2Fy2FokuzeZchPdWwsg%2BM6ZOOmbf4sxCZAiPV8SEYE0X3qjokuiD8pQOq87T69seyKEzaB7hil3rea%2BAnO4rX%2BL1eUxGJjzvpiKkB8qgomHqXNrxqWF3vqN1ks9pkA5890ySzTBggL7jIO1qVj2v1LIYyFq7zMoaK5N%2FbsOsT42lA0zyrVdtS3a9YwOfbglSBPrLGMpgBhJHnOFUjFxPUD1aMUIr%2Fx8FX2hXUhAzY2rxJrb27xnWVNsysVFKN%2FTiu8lkoJIw9JY9X4DSVZpn1rul4KfXeMi30o41tDcjApgD4j36WzP3bgH3CujEtSQADwn8cg0w2pjD0AY6kQErf%2BP1qLAd%2BVqXbdj4TNCmD8pZ4zwqMleSJXOckCQXSWFaX8sRfo%2FCpLSx75LRzRpMNLsDFLjEbymRxSrltDG901yN7V%2Fm%2FLfg4vHsl3d1Fs%2FmQC7Xe8B1DEpsDmT2682fgW7tGLvWmGPvSZkpmopETc5AONaaJt44eIhJ3vQ6pWhsgVqfUvyx%2FsV9NEzXcMkj&X-Amz-Signature=bc7f3c261cd245831b62e6bdf1487ca8931892840f7e6c5a7f81f675fa535b65&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject)

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Our Customer Service team will complete this request and the Owner should expect to get their refund within 7 days (if applicable).

How do I cancel a paid booking? 

Have a question?? Chat with our Customer Service team today!

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