When animals are in a new environment it can be stressful and they may chew and scratch objects. Ask the Owner about any issues with chewing or scratches during the Meet & Greet before approving a booking. As a Sitter once you are aware of these behaviours, you can reduce the risk of damage occurring:

When animals are in a new environment it can be stressful and they may chew and scratch objects. Ask the Owner about any issues with chewing or scratches [during the Meet & Greet](/doc/756cd43e-6b5f-4a15-9f0d-4e3522e90fef) before approving a booking. As a Sitter once you are aware of these behaviours, you can reduce the risk of damage occurring: 

-   **Don’t allow the pets near any fragile items, plants or furniture**
-   **Prevent the pet from having access to items that can be damaged by chewing and scratching**
-   **Provide plenty of toilet breaks if the pet is not toilet trained** (puppies should be taken out at least once an hour)
-   **Make sure the pet has plenty of exercise and stimulation** 

![](https://brainfish-storage-dev.s3-accelerate.amazonaws.com/uploads/efd18d44-e38a-4932-a520-9240d88aabf5/6d285f34-5b78-4d47-ba99-06a5554e481c/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAQQB3EWECCZCMWOSS%2F20260522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260522T222207Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF4aCXVzLWVhc3QtMiJGMEQCIFAgbMFDkRyePgO9nz1lT7EE%2FrOK0ZzfjPgnLiNXMiUjAiBTM3z4%2F9mwqMI67%2F0Ximz8VZBGr9TAlXxNJgdgfsJypiraBQgnEAEaDDAzNDQ4Mzc3Nzc5NiIMQpjXl3VTIXktEcFKKrcF2R5AIe99NmYr5y6wD99MzAROU4WGret9U5prL19B2AhxohuE14L2JcGaPF%2Fyo9voIZ%2FwYODOUq94Cx0gjw2MNGHwE0FNGvz3k3elHU1xvVodOBB%2Fe7gZREmHWp%2BO0brIPTINtPeZkwqPSzgG9lG2GT7m7B1jqRnYiOns2VUFrs6lYyLx1mufJNO9AeWq2QSjU4dGiSfFGV0%2FSgF7cRSFTPR6bdAvPw%2B259GE%2BWksJGo64uy%2B166lKF6%2Fo9RYxL8HPdX4j%2FITmFePHMtsSQ4QFagupnMH6the3QWdQokjDzQ2k7eP5Js50yjminbnxSopbD5PTLs5Ofr56KXI8Hr0t9nOGS%2F%2BdfY%2FekkymDybLHPyF31jpssVeV1R5z0fRIRNtEtIO2ja85zd93KumGXTw4OXvJx5fEeovXnf0jtiPOukJuU302g3J2U1aWzMZNSA9UihluJqVYu0faVfBP7LhkPidS07dQY0Umgs8IdyH9%2FRaCtys4rKC82x3nPEqOx%2BaCtaqsxKLkG57shIHip7sDkBIA6fqnqEvuZ3RgkStoq5GqRmcGBM1nDWAFAI%2FI8720D0avzO%2B4oRdvgFAovpOSIDO%2Fy2FokuzeZchPdWwsg%2BM6ZOOmbf4sxCZAiPV8SEYE0X3qjokuiD8pQOq87T69seyKEzaB7hil3rea%2BAnO4rX%2BL1eUxGJjzvpiKkB8qgomHqXNrxqWF3vqN1ks9pkA5890ySzTBggL7jIO1qVj2v1LIYyFq7zMoaK5N%2FbsOsT42lA0zyrVdtS3a9YwOfbglSBPrLGMpgBhJHnOFUjFxPUD1aMUIr%2Fx8FX2hXUhAzY2rxJrb27xnWVNsysVFKN%2FTiu8lkoJIw9JY9X4DSVZpn1rul4KfXeMi30o41tDcjApgD4j36WzP3bgH3CujEtSQADwn8cg0w2pjD0AY6kQErf%2BP1qLAd%2BVqXbdj4TNCmD8pZ4zwqMleSJXOckCQXSWFaX8sRfo%2FCpLSx75LRzRpMNLsDFLjEbymRxSrltDG901yN7V%2Fm%2FLfg4vHsl3d1Fs%2FmQC7Xe8B1DEpsDmT2682fgW7tGLvWmGPvSZkpmopETc5AONaaJt44eIhJ3vQ6pWhsgVqfUvyx%2FsV9NEzXcMkj&X-Amz-Signature=ce1db1a289f927970f298fe718b0c30848128694bb1e5314e34a40e41214379a&X-Amz-SignedHeaders=host&response-content-disposition=attachment&x-amz-checksum-mode=ENABLED&x-id=GetObject)

**Submitting a Claim**

In the unfortunate event that something does happen and you have lodged an incident with us you must provide us with:

-   The **booking number**,
-   **A detailed description of the events** leading up to the Incident,
-   Written notice of the incident **no later than seven days after the end date** of the booking,
-   **All documentation available** to you (e.g. completed Meet and Greet form, receipts, invoices, veterinary notes from any veterinary examination),
-   **Contact details for the Veterinary** practice or Hospital the pet attended,  
-   **The Owner’s pet insurance** details (if applicable)

An Owners Pet Insurance will also take It's important that you understand what our Accident Cover includes for your own peace of mind and in the unfortunate case you need to contact us with a claim. For full details of our **[Accident Cover click here.](http://bit.ly/mpinsurancepol)**

Reducing the risk 

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