The majority of Mad Paws bookings are for dogs, to cater to this we allow our Sitters to implement a puppy surcharge to ensure their pricing reflects the level of care required. Mad Paws considers any dog under 6 months old a puppy.

The majority of Mad Paws bookings are for dogs, to cater to this we allow our Sitters to implement a puppy surcharge to ensure their pricing reflects the level of care required. Mad Paws considers any dog under 6 months old a puppy. 


While puppies are adorable, they require much more attention. The support and care they needed will depend on their age and training; the younger they are the more likely their needs will increase. Due to this, a pet sitter may choose to charge a flat rate Puppy Surcharge if you’re booking your puppies in to cater to their toilet training status, puppy behaviour and the extra attention required. 


### **What if we need to remove a Puppy Surcharge from an Approved booking?**

If your booking is still on Approved status, your Pet Sitter can make adjustments to your final price to remove the Puppy Surcharge. Simply reach out to them and request for these changes to be done from their end. Once finalized, the adjusted price will appear on the summary of your booking before you complete the payment for it.


### **What if I want to remove a Puppy Surcharge from a Paid booking?**

Adjusting the Service Total’s amount of your bookings is only available up until it’s on Approved status. This means that prices are finalized once a booking has been paid for. However, if you and your Pet Sitter had agreed to adjust the prices after payment is made, feel free to reach out to our Customer Success team for assistance.


:::tip
*You may chat with our Customer Success team during [business hours](https://madpaws.brainfi.sh/articles/have-a-question-chat-with-our-customer-service-team-today-VSrPrOYuSu).*

:::


### **When will the Puppy Surcharge be charged to a booking?**

This will appear on bookings when a puppy is added to a booking. Mad Paws considers a puppy to be aged between 0 to 6 months old.

What is a Puppy Surcharge?

*Ongoing Booking Guide

Help, there's an emergency!

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Mad Paws Accident Cover: What is included?

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How to Report a Pet Sitter

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*Post-Booking Guide

What is the Vetting Process for Sitters?

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How does Mad Paws verify their Pet Sitters?

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*Trust and Safety

What is the Mad Paws Cancellation and Refund policy?

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Understanding Booking Cancellation Policies

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How To Add More Information About Your Pet

How to edit or delete a pet profile

How can I add my pet to my profile?

*My Pet Profile

A Quick Guide to Meet-and-Greet Sessions

What are the drop off times?

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What Does My Pet Need While in the Pet Sitter’s Care?

What to Do if my Sitter Did Not Show Up?

*Pre-Booking Guide

What happens if the automatic payment doesn’t go through?

What is the Cancellation and Refund Policy for Repeat Weekly Bookings?

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What are Repeat Weekly Bookings (RWBs)?

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My Pet Sitter isn’t offering Repeat Weekly Bookings and but wants to sign up?

*Repeat Weekly Bookings

Can I pay my Sitter in cash?

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Can I pay a Pet Sitter in cash?

How do I change the dates of my booking?

How do I pay for my booking?

How to Edit a Paid Booking Request

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What's the difference between Pet Hosting and Pet Sitting?

How are Pet Sitters Paid by Mad Paws?

What type of pets does Mad Paws accept?

What is your booking fee?

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I can't find a sitter's profile

Is Food Included in the Booking?

How do I find a Pet Sitter for my pet?

How Do I Accept a Booking?

Understanding Booking Flow and Status

What do I need to supply to the Pet Sitter for my booking?

Can I meet a Pet Sitter before agreeing to a booking with them?

*General Booking Guide

What fees are the Pet Owners charged?

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About Mad Paws

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Need help with something? Chat with our Team Monday-Friday 9-5pm (AEST)

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How to Change My Email Address

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How to Add Photos

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FAQ for Pet Owners

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Is there an age requirement to sign up as a Pet Sitter?

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How do I access the Online Training Course and download the Certificate of Completion?

What are Sitter Statistics? 

Where can I find helpful information about caring for pets?

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Getting Started

What are badges? 

How do I get a Mad Paws branded flyer and business card? 

What does a perfect Pet Sitter Profile look like? 

What services can I offer as a Pet Sitter? 

How many hours should I be Pet Sitting for? 

How do I update my calendar?

How do I change my profile availability in my calendar?

How do I add photos to my Photo Gallery?

Where can I see the reviews that Pet Owners have left for me?

Can I remove or respond to a review?

I don't have any reviews yet, what can I do?

 How do I remove my services?

My Profile & Services

Repeat Business - additional tools to help you and your clients

How to gain repeat clients

The New Pet Profile: What you need to know 

How do I cancel a paid booking? 

Can I create a booking for a Pet Owner?

How do I provide feedback about a pet to a Pet Owner?

How do I view my current bookings?

How do I know if this pet will be a good fit in my home?

What happens after a booking finishes?

What is a Meet and Greet?

Bookings and Meet & Greet

Can I offer friends, family or a prospective Owner Mad Paws credit?

What makes a successful Pet Sitter? 

Why is my profile not in the search results?

How do I keep Owners happy while looking after their pets?

How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?

How do I update my Mad Paws Calendar to show that I'm not available for a particular service?

How do I reduce the number of pets I can take in for selected days?

My bookings have been impacted by COVID, what support can I get? 

Running My Business

Responding to an Enquiry

What to do during a Meet and Greet

Create a safety plan

Help! What do I do if the pet runs away!?

Reducing the risk 

Pet Hosting - Pet proof your home 

Pet Sitting - Staying in someones home 

Safety First

How do I change my Services and Rates?

How do I get paid for a booking?

How do I change my bank or PayPal details?

How do I add Seasonal Pricing or a Holiday Surcharge to specific days?

What are promo codes and how do they work?

Can I receive payment for a booking in cash?

Can offline payments affect my Pet Sitter ranking? 

What fees or commission are Pet Sitters charged?

What prices should I charge for my services?

Payments and Pricing

What is Booking Performance? And how can I improve it? 

What is Repeat Performance? And how will this help me?

What is Repeat Customer Rate? Why does increasing it helps me?

How is Repeat Performance calculated?

Response Time - What is it & how it can help me?

Response Rate - What is it & how to increase it to help me?

Completion Rate - What is it & How to increase it to help me?

Sitter Statistics

What are Repeat Weekly Bookings?

How do Repeat Weekly Bookings work? 

How can I offer Repeat Weekly Bookings? 

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Can I edit or add to an existing Repeat Weekly Booking?

Repeat Weekly Bookings

COVID-19: Requirements for Pet Sitters

COVID-19: How We’re Keeping Our Community Safe

COVID-19 and Pet Sitting: What You Need to Know

How do I apply for a COVID-19 Vaccination Badge? 

COVID-19

Mad Paws Accident Cover - What is included?

Will I need to pay taxes for my services and do I need an ABN?

Emergencies, Accident Cover and Tax

Why can't I reset my password?

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How can I share my Sitter Profile?

As a Sitter can I change my pricing on specific dates?

As a Sitter can I edit the booking details?

App not working? 

Mobile App 

How does Mad Paws verify their Pet Sitters? 

General 

v0.3.11 - Circular SG Help Widget settings [Sidebar]

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Guide

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What is a Puppy Surcharge?

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What is a Puppy Surcharge?

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