Repeat Weekly Bookings (RWB) allow Owners to secure recurring, weekly bookings for the following three services:

Repeat Weekly Bookings (RWB) allow Owners to secure recurring, weekly bookings for the following three services: 

-   **Dog Walking**
-   **Pet Day Care**
-   **House Visiting**

**There great benefits of RWB Bookings:** 

1.  Weekly pets provide a regular source of income.
2.  You already know the Owner and Pet, removing the need for a Meet and Greet.
3.  More certainty around your calendar giving you more regular work. 

[**Click here to find out how you can offer Repeat Weekly Bookings!**](/doc/c5dc006c-e3fc-477e-bfe1-989b9c0d9abb) 

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What are Repeat Weekly Bookings?

Can I create a booking for a Pet Owner?

How do I cancel a paid booking? 

How do I know if this pet will be a good fit in my home?

How do I provide feedback about a pet to a Pet Owner?

How do I view my current bookings?

How to gain repeat clients

Repeat Business - additional tools to help you and your clients

The New Pet Profile: What you need to know 

What happens after a booking finishes?

What is a Meet and Greet?

Bookings and Meet & Greet

COVID-19 and Pet Sitting: What You Need to Know

COVID-19: How We’re Keeping Our Community Safe

COVID-19: Requirements for Pet Sitters

How do I apply for a COVID-19 Vaccination Badge? 

COVID-19

Help, there's an emergency!

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Mad Paws Accident Cover - What is included?

What happens if a pet runs away when in the Pet Sitter's care?

Will I need to pay taxes for my services and do I need an ABN?

Emergencies, Accident Cover and Tax

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What is the Mad Paws Feedback Policy?

What's the difference between Pet Hosting and Pet Sitting?

General 

Do I need to get a permit to become a Pet Sitter?

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How do I access the Online Training Course and download the Certificate of Completion?

How do I become a Mad Paws Sitter?

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How long does it take for Mad Paws to review and approve my profile?

Is there an age requirement to sign up as a Pet Sitter?

What are Sitter Statistics? 

Where can I find helpful information about caring for pets?

Getting Started

How to create a benchmarking analysis based on Peers?

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As a Sitter can I change my pricing on specific dates?

As a Sitter can I edit the booking details?

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Mobile App 

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How do I get a Mad Paws branded flyer and business card? 

 How do I remove my services?

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How many hours should I be Pet Sitting for? 

I don't have any reviews yet, what can I do?

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What does a perfect Pet Sitter Profile look like? 

What services can I offer as a Pet Sitter? 

Where can I see the reviews that Pet Owners have left for me?

My Profile & Services

Can I receive payment for a booking in cash?

Can offline payments affect my Pet Sitter ranking? 

How do I add Seasonal Pricing or a Holiday Surcharge to specific days?

How do I change my bank or PayPal details?

How do I change my Services and Rates?

How do I get paid for a booking?

What are promo codes and how do they work?

What fees or commission are Pet Sitters charged?

What prices should I charge for my services?

Payments and Pricing

Can I edit or add to an existing Repeat Weekly Booking?

How can I offer Repeat Weekly Bookings? 

How do I change a One-off Booking to a Repeat Weekly Booking?

How do Repeat Weekly Bookings work? 

Repeat Weekly Bookings

Can I offer friends, family or a prospective Owner Mad Paws credit?

How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?

How do I keep Owners happy while looking after their pets?

How do I reduce the number of pets I can take in for selected days?

How do I update my Mad Paws Calendar to show that I'm not available for a particular service?

My bookings have been impacted by COVID, what support can I get? 

What makes a successful Pet Sitter? 

Why is my profile not in the search results?

Running My Business

Create a safety plan

Help! What do I do if the pet runs away!?

Pet Hosting - Pet proof your home 

Pet Sitting - Staying in someones home 

Reducing the risk 

Responding to an Enquiry

What to do during a Meet and Greet

Safety First

Completion Rate - What is it & How to increase it to help me?

How is Repeat Performance calculated?

Response Rate - What is it & how to increase it to help me?

Response Time - What is it & how it can help me?

What is Booking Performance? And how can I improve it? 

What is Repeat Customer Rate? Why does increasing it helps me?

What is Repeat Performance? And how will this help me?

Sitter Statistics

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v0.3.11 - Circular SG Help Widget settings [Sidebar]

Why can't I reset my password?

Sitters

How do I cancel a paid booking?

Understanding Booking Cancellation Policies

What is the Mad Paws Cancellation and Refund policy?

*Cancellations and Refund

About Mad Paws

App not working?

Are there any costs associated with using Mad Paws?

Can I earn Qantas Frequent Flyer Points with Mad Paws?

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Is Mad Paws right for my pet?

MP Referral Program - Terms & Conditions

Need help with something? Chat with our Team Monday-Friday 9-5pm (AEST)

Terms of Service

What fees are the Pet Owners charged?

What is Mad Paws?

*General

Can I Archive a Booking Message / Conversation?

Can I block a Pet Sitter?

What do I need to supply to the Pet Sitter for my booking?

Can I meet a Pet Sitter before agreeing to a booking with them?

Can I negotiate the price of my booking?

Can I pay a Pet Sitter in cash?

Can I pay my Sitter in cash?

How are Pet Sitters Paid by Mad Paws?

How Do I Accept a Booking?

How do I change the dates of my booking?

How do I find a Pet Sitter for my pet?

How do I pay for my booking?

How does the Mad Paws booking flow work?

How to Edit a Paid Booking Request

I can't find a sitter's profile

Is Food Included in the Booking?

Understanding Booking Flow and Status

What does the Pet Sitter's rate cover?

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What is a Puppy Surcharge?

What is your booking fee?

What services does Mad Paws offer?

What type of pets does Mad Paws accept?

Where do I find a Sitter's contact information?

*General Booking Guide

How to Report a Pet Sitter

I have a complaint about the Pet Sitter/Service.

Mad Paws Accident Cover: What is included?

Mad Paws Insurance

*Insurance and Emergencies

Delete my Mad Paws Account

How do I Update my Payment Details?

How to Add Photos

How to Change My Email Address

I need to Verify my Account

I want to unsubscribe or delete my account.

My Photo

*Managing My Mad Paws Account

How can I add my pet to my profile?

How To Add More Information About Your Pet

How to edit or delete a pet profile

*My Pet Profile

*Ongoing Booking Guide

After a booking can I give feedback to my Pet Sitter?

How do I Confirm the End of Stay?

How do I leave a Review?

I want to delete or edit a review

*Post-Booking Guide

A Quick Guide to Meet-and-Greet Sessions

Preparing Your Home for a Booking

What are the drop off / pick up times?

What are the drop off times?

What Does My Pet Need While in the Pet Sitter’s Care?

What to Do if my Sitter Did Not Show Up?

*Pre-Booking Guide

Can I edit/add to an existing Repeat Weekly Booking?

How do I cancel just a week of Repeat Weekly Bookings?

How do I distinguish ‘Repeat Weekly Bookings’ to standard one-off bookings?

How do I make a Repeat Weekly Booking?

How do I Pause a Repeat Weekly Bookings?

My Pet Sitter isn’t offering Repeat Weekly Bookings and but wants to sign up?