Response Rate - What is it & how to increase it to help me?
Taimoor Khan
Modified on: Wed, 26 Feb, 2020 at 12:42 PM
It looks at the amount of times you have responded back to a customer. When you respond to messages quickly, our search algorithm ranks you more highly. It doesn’t matter if you say “I’d love to accept your booking”, “I’m afraid I can’t meet your needs”, or “Can I get back to you?” Provided you respond promptly, and maintain a 100% Response Rate, you’ll climb in the rankings.
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This not only looks better for you but also provides a better experience for the Pet Owner
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Where Can I see mine?
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You can view this on your profile, it will be displayed near your profile picture. It is also displayed on the search results page on your profile tile.
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On a fortnightly basis (Starting March 2020) we will send you an email which contains a dashboard of all your statistics.
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How is it Calculated?
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This is a percentage. It looks at the amount of times you have responded back to a customer vs how many times you haven’t.
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Tip: Maintaining a 100% response rate helps your search ranking!