**Taimoor Khan**

Modified on: Wed, 26 Feb, 2020 at 12:42 PM

It looks at the amount of times you have responded back to a customer. When you respond to messages quickly, our search algorithm ranks you more highly. It doesn’t matter if you say “I’d love to accept your booking”, “I’m afraid I can’t meet your needs”, or “Can I get back to you?” Provided you respond promptly, and maintain a 100% Response Rate, you’ll climb in the rankings. 

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This not only looks better for you but also provides a better experience for the Pet Owner

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Where Can I see mine?

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You can view this on your profile, it will be displayed near your profile picture. It is also displayed on the search results page on your profile tile.

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On a fortnightly basis (Starting March 2020) we will send you an email which contains a dashboard of all your statistics.

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How is it Calculated?

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This is a percentage. It looks at the amount of times you have responded back to a customer vs how many times you haven’t.

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Tip: Maintaining a 100% response rate helps your search ranking!

Response Rate - What is it & how to increase it to help me?

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What is Repeat Customer Rate? Why does increasing it helps me?

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Response Time - What is it & how it can help me?

Completion Rate - What is it & How to increase it to help me?

Sitter Statistics

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Repeat Weekly Bookings

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How to Report a Pet Sitter

Mad Paws Insurance

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*Post-Booking Guide

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*Trust and Safety

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Understanding Booking Cancellation Policies

*Cancellations and Refund

How To Add More Information About Your Pet

How to edit or delete a pet profile

How can I add my pet to my profile?

*My Pet Profile

A Quick Guide to Meet-and-Greet Sessions

What are the drop off times?

What are the drop off / pick up times?

Preparing Your Home for a Booking

What Does My Pet Need While in the Pet Sitter’s Care?

What to Do if my Sitter Did Not Show Up?

*Pre-Booking Guide

What happens if the automatic payment doesn’t go through?

What is the Cancellation and Refund Policy for Repeat Weekly Bookings?

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What are Repeat Weekly Bookings (RWBs)?

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My Pet Sitter isn’t offering Repeat Weekly Bookings and but wants to sign up?

*Repeat Weekly Bookings

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Can I negotiate the price of my booking?

Can I pay a Pet Sitter in cash?

How do I change the dates of my booking?

How do I pay for my booking?

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How to Edit a Paid Booking Request

How are Pet Sitters Paid by Mad Paws?

What type of pets does Mad Paws accept?

What is your booking fee?

What services does Mad Paws offer?

How does the Mad Paws booking flow work?

What does the Pet Sitter's rate cover?

Where do I find a Sitter's contact information?

What if the Pet Sitter doesn't reply?

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I can't find a sitter's profile

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How do I find a Pet Sitter for my pet?

How Do I Accept a Booking?

Understanding Booking Flow and Status

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Can I meet a Pet Sitter before agreeing to a booking with them?

*General Booking Guide

What fees are the Pet Owners charged?

App not working?

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About Mad Paws

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Delete my Mad Paws Account

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How do I Update my Payment Details?

How to Add Photos

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FAQ for Pet Owners

Guide

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Response Rate - What is it & how to increase it to help me?

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Response Rate - What is it & how to increase it to help me?

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