The Mad Paws team prides itself in creating the best possible pet sitting community. One of the ways we achieve this is through our unique and personalised four-step verification process!

The Mad Paws team prides itself in creating the best possible pet sitting community. One of the ways we achieve this is through our **unique and personalised four-step verification** **process!** 

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**The Verification Process is as follows:**

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### **Step 1: Application Form**

Before a Pet Sitter can begin the approval process, they must fill in an application form. This gives us vital information about the sitter, their experience with pets and their location. This ensures that we get to know the pet sitter personally, ensuring that owners only deal with pet sitters the Mad Paws team trusts.

### **Step 2: Pet Sitter Online Training Course**

After their application form has been verified, Sitters must sit a mandatory Pet Sitter Training Course. This course teaches them how to use the Mad Paws website, and gives them a run down of the processes involved in pet sitting. By the time Pet Sitters have finished the course, they should be an expert on all things Mad Paws! Also, they have to gain an 100% mark in the course to receive a Certificate and progress the next stage!

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### **Step 3: Identity Verification**

After they have passed the Online Training Course, Sitters must upload a copy of an in-date form of Identification on the website. For privacy reasons, only the Mad Paws team can see this form of ID. This ID must contain a photo of the Sitter, their full name and a birth date, three pieces of information vital to guaranteeing the identity of the sitter.

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### **Step 4: Review by the Mad Paws Team**

After a Pet Sitter uploads all relevant documents and completes an application, their profile will be personally checked by the Mad Paws Team. This check is extremely thorough, checking their profile photo, online certificate, application information, phone number, email address, identification, residential address and service prices. The Mad Paws team then has ultimate discretion in approving a Sitter.

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We also highly recommend all of our pet sitters to get a [Police Check](https://police-check.madpaws.com.au/checked/). Once a pet sitter has submitted their Police Check and we have reviewed it, they will receive an additional Police Check badge on their profile. Pet Owners can keep an eye out for pet sitters who have completed this step. 

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After our Pet Sitters have been approved, we continue to evaluate their performance on an ongoing basis based on their response rates, average response time, service rating and reviews. If we notice that a pet sitter fails to comply with our policies or quality standards, their profile will be removed from the Mad Paws website.

How does Mad Paws verify their Pet Sitters? 

Have a question?? Chat with our Customer Service team today!

How do I become a Mad Paws Sitter?

How long does it take for Mad Paws to review and approve my profile?

Is there an age requirement to sign up as a Pet Sitter?

Do I need to get a permit to become a Pet Sitter?

How do I access the Online Training Course and download the Certificate of Completion?

What are Sitter Statistics? 

Where can I find helpful information about caring for pets?

How do I know if this is a scam?

Getting Started

What are badges? 

How do I get a Mad Paws branded flyer and business card? 

What does a perfect Pet Sitter Profile look like? 

What services can I offer as a Pet Sitter? 

How many hours should I be Pet Sitting for? 

How do I update my calendar?

How do I change my profile availability in my calendar?

How do I add photos to my Photo Gallery?

Where can I see the reviews that Pet Owners have left for me?

Can I remove or respond to a review?

I don't have any reviews yet, what can I do?

 How do I remove my services?

My Profile & Services

Repeat Business - additional tools to help you and your clients

How to gain repeat clients

The New Pet Profile: What you need to know 

How do I cancel a paid booking? 

Can I create a booking for a Pet Owner?

How do I provide feedback about a pet to a Pet Owner?

How do I view my current bookings?

How do I know if this pet will be a good fit in my home?

What happens after a booking finishes?

What is a Meet and Greet?

Bookings and Meet & Greet

Can I offer friends, family or a prospective Owner Mad Paws credit?

What makes a successful Pet Sitter? 

Why is my profile not in the search results?

How do I keep Owners happy while looking after their pets?

How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?

How do I update my Mad Paws Calendar to show that I'm not available for a particular service?

How do I reduce the number of pets I can take in for selected days?

My bookings have been impacted by COVID, what support can I get? 

Running My Business

Responding to an Enquiry

What to do during a Meet and Greet

Create a safety plan

Help! What do I do if the pet runs away!?

Reducing the risk 

Pet Hosting - Pet proof your home 

Pet Sitting - Staying in someones home 

Safety First

How do I change my Services and Rates?

How do I get paid for a booking?

How do I change my bank or PayPal details?

How do I add Seasonal Pricing or a Holiday Surcharge to specific days?

What are promo codes and how do they work?

Can I receive payment for a booking in cash?

Can offline payments affect my Pet Sitter ranking? 

What fees or commission are Pet Sitters charged?

What prices should I charge for my services?

Payments and Pricing

What is Booking Performance? And how can I improve it? 

What is Repeat Performance? And how will this help me?

What is Repeat Customer Rate? Why does increasing it helps me?

How is Repeat Performance calculated?

Response Time - What is it & how it can help me?

Response Rate - What is it & how to increase it to help me?

Completion Rate - What is it & How to increase it to help me?

Sitter Statistics

What are Repeat Weekly Bookings?

How do Repeat Weekly Bookings work? 

How can I offer Repeat Weekly Bookings? 

How do I change a One-off Booking to a Repeat Weekly Booking?

Can I edit or add to an existing Repeat Weekly Booking?

Repeat Weekly Bookings

COVID-19: Requirements for Pet Sitters

COVID-19: How We’re Keeping Our Community Safe

COVID-19 and Pet Sitting: What You Need to Know

How do I apply for a COVID-19 Vaccination Badge? 

COVID-19

Help, there's an emergency!

Mad Paws Accident Cover - What is included?

What happens if a pet runs away when in the Pet Sitter's care?

How does Mad Paws help me resolve any issues I have with a booking?

Will I need to pay taxes for my services and do I need an ABN?

Emergencies, Accident Cover and Tax

Why can't I reset my password?

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How can I share my Sitter Profile?

As a Sitter can I change my pricing on specific dates?

As a Sitter can I edit the booking details?

App not working? 

Mobile App 

What information does Mad Paws share?

How do I connect my Mad Paws account with my Facebook account?

How do I reset my Mad Paws account password?

What is the Mad Paws Feedback Policy?

What's the difference between Pet Hosting and Pet Sitting?

General 

v0.3.11 - Circular SG Help Widget settings [Sidebar]

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How to create a benchmarking analysis based on Peers?

Sitters

*Ongoing Booking Guide

Mad Paws Accident Cover: What is included?

I have a complaint about the Pet Sitter/Service.

How to Report a Pet Sitter

Mad Paws Insurance

*Insurance and Emergencies

I want to delete or edit a review

After a booking can I give feedback to my Pet Sitter?

How do I Confirm the End of Stay?

How do I leave a Review?

*Post-Booking Guide

What is the Vetting Process for Sitters?

Why use Mad Paws? Is it reliable and safe?