In the unlikely event that a pet runs away whilst in the Sitters care, we recommend the Pet Sitter always follow the below steps:

In the unlikely event that a pet runs away whilst in the Sitters care, we recommend the Pet Sitter always follow the below steps:


1. Inform the Pet Owner and/or their emergency contact about what has happened, and have good communication with them throughout the process of retrieving the pet;
2. Call all relevant authorities to help find the pet (e.g. the local pound, the local vet, council rangers and the RSPCA etc.);
3. Search nearby areas where the pet may have run away to (e.g. nearby parks, it may have tried to go home etc.);
4. Inform Mad Paws by calling our hotline at **02 8046 6536** between business hours which are from 9:00AM to 5:00PM AEST on Mondays to Fridays and 10:00AM to 5:00PM on Saturdays.
5. You can also send an email (service@madpaws.com.au) if the pet is still missing. Please put "**EMERGENCY**" in the subject of the email and provide us all details about how the pet ran away.


**It is paramount that you and the Pet Owner discuss all information and details related to the dog's behaviour before the start of the pet service**, incl. if the pet jumps fences, digs under fences, or is an escape artist and/or shouldn’t be let off the lead. You should use this information at all times to prevent instances where the pet may run away. You can discuss this information over the phone and/or email or during your Meet & Greet with the Sitter, Owner and their pet(s).


If the pet ran away due to one (or more) of the following:

* The pet was running off the lead even though the Owner had informed (in writing) not to;
* The Sitter's outside area was not sufficiently fenced to keep the pet enclosed in the yard;
* A door or gate was left open which allowed for the pet to escape; or
* Any other direct action by the Sitter which led to the pet escaping;


Then the Pet Sitter will be liable for any fines from the pound or council workers when the pet is found. You will also be liable for any other costs which were incurred due to the pet having run away.

What happens if a pet runs away when in the Pet Sitter's care?

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Can I block a Pet Sitter?

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Understanding Booking Flow and Status

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Can I meet a Pet Sitter before agreeing to a booking with them?

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What fees are the Pet Owners charged?

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About Mad Paws

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Need help with something? Chat with our Team Monday-Friday 9-5pm (AEST)

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Is there an age requirement to sign up as a Pet Sitter?

Do I need to get a permit to become a Pet Sitter?

How do I access the Online Training Course and download the Certificate of Completion?

What are Sitter Statistics? 

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Getting Started

What are badges? 

How do I get a Mad Paws branded flyer and business card? 

What does a perfect Pet Sitter Profile look like? 

What services can I offer as a Pet Sitter? 

How many hours should I be Pet Sitting for? 

How do I update my calendar?

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Where can I see the reviews that Pet Owners have left for me?

Can I remove or respond to a review?

I don't have any reviews yet, what can I do?

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My Profile & Services

Repeat Business - additional tools to help you and your clients

How to gain repeat clients

The New Pet Profile: What you need to know 

How do I cancel a paid booking? 

Can I create a booking for a Pet Owner?

How do I provide feedback about a pet to a Pet Owner?

How do I view my current bookings?

How do I know if this pet will be a good fit in my home?

What happens after a booking finishes?

What is a Meet and Greet?

Bookings and Meet & Greet

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What makes a successful Pet Sitter? 

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How do I keep Owners happy while looking after their pets?

How do I improve my position in Mad Paws search results and promote my Pet Sitting profile?

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How do I reduce the number of pets I can take in for selected days?

My bookings have been impacted by COVID, what support can I get? 

Running My Business

Responding to an Enquiry

What to do during a Meet and Greet

Create a safety plan

Help! What do I do if the pet runs away!?

Reducing the risk 

Pet Hosting - Pet proof your home 

Pet Sitting - Staying in someones home 

Safety First

How do I change my Services and Rates?

How do I get paid for a booking?

How do I change my bank or PayPal details?

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What are promo codes and how do they work?

Can I receive payment for a booking in cash?

Can offline payments affect my Pet Sitter ranking? 

What fees or commission are Pet Sitters charged?

What prices should I charge for my services?

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What is Booking Performance? And how can I improve it? 

What is Repeat Performance? And how will this help me?

What is Repeat Customer Rate? Why does increasing it helps me?

How is Repeat Performance calculated?

Response Time - What is it & how it can help me?

Response Rate - What is it & how to increase it to help me?

Completion Rate - What is it & How to increase it to help me?

Sitter Statistics

What are Repeat Weekly Bookings?

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How can I offer Repeat Weekly Bookings? 

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Repeat Weekly Bookings

COVID-19: Requirements for Pet Sitters

COVID-19: How We’re Keeping Our Community Safe

COVID-19 and Pet Sitting: What You Need to Know

How do I apply for a COVID-19 Vaccination Badge? 

COVID-19

Mad Paws Accident Cover - What is included?

Will I need to pay taxes for my services and do I need an ABN?

Emergencies, Accident Cover and Tax

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What happens if a pet runs away when in the Pet Sitter's care?

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