To help cover the costs, Mad Paws charges the Pet Sitters a percentage fee (or commission) for every booking that is made through Mad Paws. This is referred to as "Our Service Fee". These fees are in line with all other Pet Sitting platforms in Australia and globally.

To help cover the costs, Mad Paws charges the Pet Sitters a percentage fee (or commission) for every booking that is made through Mad Paws. This is referred to as "**Our Service Fee**". These fees are in line with all other Pet Sitting platforms in Australia and globally.

Mad Paws also charges our Owners a **[Booking Fee](https://help.madpaws.com.au/hc/en-us/articles/4401856804377)** for every booking.


Our Service Fee amounts to 15% of the Pet Service Fee (including GST) for Sitters that signed up before June 29 2017 09:59pm AEST. Sitters that signed up after this cut-off date are charged 20% of the Pet Service Fee.


Our Service Fee is a percentage which is charged to every booking made through Mad Paws. Our Service Fee makes sure that every booking is covered by the following:

* Our $10 million dollar [public liability policy & Mad Paws Accident Cover,](https://help.madpaws.com.au/hc/en-us/articles/4414329098905) which covers you and your client’s pets;
* It also gives you access to our Customer Service team, Monday-Saturday (9-5pm AEST)
* The use of our website to meet new clients, manage, and rapidly expand your business;
* The marketing and promotion of the website to attract new clients for you to our site;


Our Service Fee is only deducted once a booking has been completed and the Pet Owner has confirmed the [end of the stay.](/doc/18ac1c1f-17d8-4ebf-bd28-d16e1a5ae695) Once this has happened, the total payout fee (the Pet Service fee, minus the percentage), will be entered into the Pet Sitter's balance. The Pet Sitter can then go ahead and [redeem their payment](/doc/18ac1c1f-17d8-4ebf-bd28-d16e1a5ae695).


If you need to cancel a booking once it has been paid, please click [here](https://help.madpaws.com.au/hc/en-us/articles/4401989389209) to find out how.

What fees or commission are Pet Sitters charged?

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How do I become a Mad Paws Sitter?

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What are Sitter Statistics? 

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Getting Started

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What does a perfect Pet Sitter Profile look like? 

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My Profile & Services

Repeat Business - additional tools to help you and your clients

How to gain repeat clients

The New Pet Profile: What you need to know 

How do I cancel a paid booking? 

Can I create a booking for a Pet Owner?

How do I provide feedback about a pet to a Pet Owner?

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How do I know if this pet will be a good fit in my home?

What happens after a booking finishes?

What is a Meet and Greet?

Bookings and Meet & Greet

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What makes a successful Pet Sitter? 

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My bookings have been impacted by COVID, what support can I get? 

Running My Business

Responding to an Enquiry

What to do during a Meet and Greet

Create a safety plan

Help! What do I do if the pet runs away!?

Reducing the risk 

Pet Hosting - Pet proof your home 

Pet Sitting - Staying in someones home 

Safety First

How do I change my Services and Rates?

How do I get paid for a booking?

How do I change my bank or PayPal details?

How do I add Seasonal Pricing or a Holiday Surcharge to specific days?

What are promo codes and how do they work?

Can I receive payment for a booking in cash?

Can offline payments affect my Pet Sitter ranking? 

What prices should I charge for my services?

Payments and Pricing

What is Booking Performance? And how can I improve it? 

What is Repeat Performance? And how will this help me?

What is Repeat Customer Rate? Why does increasing it helps me?

How is Repeat Performance calculated?

Response Time - What is it & how it can help me?

Response Rate - What is it & how to increase it to help me?

Completion Rate - What is it & How to increase it to help me?

Sitter Statistics

What are Repeat Weekly Bookings?

How do Repeat Weekly Bookings work? 

How can I offer Repeat Weekly Bookings? 

How do I change a One-off Booking to a Repeat Weekly Booking?

Can I edit or add to an existing Repeat Weekly Booking?

Repeat Weekly Bookings

COVID-19: Requirements for Pet Sitters

COVID-19: How We’re Keeping Our Community Safe

COVID-19 and Pet Sitting: What You Need to Know

How do I apply for a COVID-19 Vaccination Badge? 

COVID-19

Help, there's an emergency!

Mad Paws Accident Cover - What is included?

What happens if a pet runs away when in the Pet Sitter's care?

How does Mad Paws help me resolve any issues I have with a booking?

Will I need to pay taxes for my services and do I need an ABN?

Emergencies, Accident Cover and Tax

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As a Sitter can I change my pricing on specific dates?

As a Sitter can I edit the booking details?

App not working? 

Mobile App 

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What's the difference between Pet Hosting and Pet Sitting?

General 

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How to create a benchmarking analysis based on Peers?

Sitters

*Ongoing Booking Guide

Mad Paws Accident Cover: What is included?

I have a complaint about the Pet Sitter/Service.

How to Report a Pet Sitter

Mad Paws Insurance

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I want to delete or edit a review

After a booking can I give feedback to my Pet Sitter?

How do I Confirm the End of Stay?

How do I leave a Review?

*Post-Booking Guide

What is the Vetting Process for Sitters?

Why use Mad Paws? Is it reliable and safe?

How does Mad Paws verify their Pet Sitters?

*Trust and Safety

What is the Mad Paws Cancellation and Refund policy?

How do I cancel a paid booking?

Understanding Booking Cancellation Policies

*Cancellations and Refund

How To Add More Information About Your Pet

How to edit or delete a pet profile

How can I add my pet to my profile?

*My Pet Profile

A Quick Guide to Meet-and-Greet Sessions

What are the drop off times?

What are the drop off / pick up times?

Preparing Your Home for a Booking

What Does My Pet Need While in the Pet Sitter’s Care?

What to Do if my Sitter Did Not Show Up?

*Pre-Booking Guide

What happens if the automatic payment doesn’t go through?

What is the Cancellation and Refund Policy for Repeat Weekly Bookings?

How do I make a Repeat Weekly Booking?

What are Repeat Weekly Bookings (RWBs)?

When do I pay for Repeat Weekly Bookings?

How do I cancel just a week of Repeat Weekly Bookings?

Can I edit/add to an existing Repeat Weekly Booking?

How do I distinguish ‘Repeat Weekly Bookings’ to standard one-off bookings?

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My Pet Sitter isn’t offering Repeat Weekly Bookings and but wants to sign up?

*Repeat Weekly Bookings

Can I pay my Sitter in cash?

Can I negotiate the price of my booking?

Can I pay a Pet Sitter in cash?

How do I change the dates of my booking?

How do I pay for my booking?

What is a Puppy Surcharge?

How to Edit a Paid Booking Request

How are Pet Sitters Paid by Mad Paws?

What type of pets does Mad Paws accept?

What is your booking fee?

What services does Mad Paws offer?

How does the Mad Paws booking flow work?

What does the Pet Sitter's rate cover?

Where do I find a Sitter's contact information?

What if the Pet Sitter doesn't reply?

Can I Archive a Booking Message / Conversation?

Can I block a Pet Sitter?

I can't find a sitter's profile

Is Food Included in the Booking?

How do I find a Pet Sitter for my pet?

How Do I Accept a Booking?

Understanding Booking Flow and Status

What do I need to supply to the Pet Sitter for my booking?

Can I meet a Pet Sitter before agreeing to a booking with them?

*General Booking Guide

What fees are the Pet Owners charged?

App not working?

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Can I earn Qantas Frequent Flyer Points with Mad Paws?

What is Mad Paws?

About Mad Paws

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Need help with something? Chat with our Team Monday-Friday 9-5pm (AEST)

Are there any costs associated with using Mad Paws?

Terms of Service

MP Referral Program - Terms & Conditions

*General

How to Change My Email Address

I need to Verify my Account

Delete my Mad Paws Account

I want to unsubscribe or delete my account.

My Photo

How do I Update my Payment Details?

How to Add Photos

*Managing My Mad Paws Account

FAQ for Pet Owners

Guide

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What fees or commission are Pet Sitters charged?

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