---
title: "What is the Cancellation and Refund Policy for Repeat Weekly Bookings?"
description: "If the Pet Owner Cancels a paid Dog Walk, House Visit or Day Care session:"
canonical_url: "https://devtesting.brainfi.sh/articles/what-is-the-cancellation-and-refund-policy-for-repeat-weekly-bookings-i4Q4hjIsCw"
md_url: "https://devtesting.brainfi.sh/articles/what-is-the-cancellation-and-refund-policy-for-repeat-weekly-bookings-i4Q4hjIsCw.md"
---
# What is the Cancellation and Refund Policy for Repeat Weekly Bookings?

### **If the Pet Owner Cancels a paid Dog Walk, House Visit or Day Care session:**

Flexible Policy - a full refund will only be available if the Booking is canceled before 12 pm AEST, one day prior to the service is set to begin. If this cut-off time has passed, the Pet Owner will be charged 50% of the full amount for the relevant Pet Service. Should this occur, please contact [service@madpaws.com.au](mailto:service@madpaws.com.au) to inquire into a refund. Find out more about the Repeat Weekly Cancellation Policy


In this scenario, if the pet sitter is owed the cancellation fee (50% of the Pet Service fee, minus [Our Service Fee](https://madpaws.brainfi.sh/articles/what-fees-or-commission-are-pet-sitters-charged-L5VgvIiCC2)) this will then be deposited into the pet sitter's balance.


:::info
The [Booking Fee](https://madpaws.brainfi.sh/articles/what-fees-are-the-pet-owners-charged-LmNYEScJ1n) is non-refundable when a booking is cancelled by the owner.

:::


### **If the Sitter Cancels a paid service:**

If a Sitter cancels a paid booking, the full amount paid will be refunded to the Owner, and we will do our best to help the Pet Owner find a replacement Sitter. Depending on the circumstances surrounding the cancellation we may flag the Pet Sitter's profile.


If you wish to cancel a booking after paying, please follow the instructions provided [here](https://madpaws.brainfi.sh/articles/how-do-i-cancel-a-paid-booking-KNuSVFjcOz).