---
title: "What are Sitter Statistics?"
description: "What do all the numbers mean? Why do they matter? Below is a short breakdown of our Sitter Statistics and how they relate to your prospects as a Sitter."
canonical_url: "https://devtesting.brainfi.sh/articles/what-are-sitter-statistics-6cNxxxbHGd"
md_url: "https://devtesting.brainfi.sh/articles/what-are-sitter-statistics-6cNxxxbHGd.md"
---
# What are Sitter Statistics?

What do all the numbers mean? Why do they matter? Below is a short breakdown of our Sitter Statistics and how they relate to your prospects as a Sitter. 

\

**Repeat Customer Rate (RCR)** - This is a percentage. It is calculated by looking at the total amount of unique customers you have and comparing it to how many have come back.

\

E.g John S has 18 customers since he has been with Mad Paws and 12 of them have come back. His RCR = (12/18)\*100 = 66.6% 

\

**Booking Completion Rate (CV)** - This is a percentage. It is calculated by looking at the total amount of Booking Requests you have received and comparing to how many you have accepted and completed.

\

E.g John S has had 65 booking requests since he has been with Mad Paws and 46 he has completed. His CV = (46/65)\*100 = 70.7% 

\

**Repeat Stays** - This is calculated by looking at the total amount of bookings you have had (Regardless of booking type) from customers that have booked with you a second time. The same customers that make up your RCR!

\

**Response Rate** - This is a percentage. It looks at the amount of times you have responded back to a customer. It doesn’t matter if you say “I’d love to accept your booking”, “I’m afraid I can’t meet your needs”, or “Can I get back to you?”

\

**Tip**: Maintaining a 100% response rate helps your search ranking!

\

**Average Response Time** - This is the average amount of time you take to respond to an enquiry that a customer has sent to you. We group them so they are easy to understand

\

**Calendar Updated?** - This looks to see if you have updated your calendar in the last month or not.

\

**Tip**: We encourage updating on a weekly basis. It will keep your schedule organised and the search ranking algorithm pushes you higher up on the list!

\

**Average Star Rating** - Everyone knows this one! Here we average the score (out of 5 stars) that your customers have given you after each booking.

\

[Click here](https://help.madpaws.com.au/hc/en-us/sections/4407067147929-Sitter-Statistics?blk=true) to learn more about Sitter Statistics!