Response Time - What is it & how it can help me?
Taimoor Khan
Modified on: Fri, 6 Mar, 2020 at 2:57 PM
This is the average amount of time you take to respond to an enquiry that a customer has sent to you. We group them so they are easy to understand.
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Note: This is an average - so if you generally reply within the hour but one or two of them have gone a few hours, it can affect your time significantly.
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Tip: Make sure you have your notifications active for the Mad Paws App and active on your Desktop browser.
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This not only looks better for you (as it is visible to the owner on the search page) but also provides a better experience for the Pet Owner
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Where Can I see mine?
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You can view this on your profile, it will be displayed near your profile picture. It is also displayed on the search results page on your profile tile.
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On a fortnightly basis (Starting March 2020) we will send you an email which contains a dashboard of all your statistics.
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How is it Calculated?
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This is an Average. It looks at the amount of times you have taken to respond back to a customer.
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Tip: Our best Pet Sitters generally have the time of "Within the hour" or "Within a few hours"