---
title: "How do I cancel a paid booking?"
description: "Sitters and Owners are now able to cancel future paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:"
canonical_url: "https://devtesting.brainfi.sh/articles/how-do-i-cancel-a-paid-booking-jq04RWAubA"
md_url: "https://devtesting.brainfi.sh/articles/how-do-i-cancel-a-paid-booking-jq04RWAubA.md"
---
# How do I cancel a paid booking?

Sitters and Owners are now able to cancel future paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:

* Save time by submitting the request yourself.
* Expedite the refund turnaround time.
* See the fees and cancellation policy before you or the Owner decide to cancel.


### Make a more informed decision before cancelling

With the fee structure and policy conditions laid out clearly, you now have complete transparency over your policy conditions before submitting a cancellation.

Owners will be able to view a breakdown of fees and understand the refunded amount they should expect (if applicable).


 ![](uploads/23244e93-503f-44a8-b2bc-8027a2c14300/b2b368d4-8154-4943-b8c4-5ccd188cbfc6/Monosnap%20madpaws.com.au_bookings%20-%20Google%20Chrome%202024-04-24%2010.21.17.png)


 ![](uploads/23244e93-503f-44a8-b2bc-8027a2c14300/e068a118-d42e-489e-8645-fa88259b14ec/Monosnap%20madpaws.com.au_bookings%20-%20Google%20Chrome%202024-04-24%2010.22.10.png)


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Read below and watch the videos to see how to cancel a paid booking. You can also cancel on behalf of the Owner if needed.


**Step 1. Booking Details**

At the bottom of a paid booking, you will now see a **Cancel Booking** button


 ![](uploads/23244e93-503f-44a8-b2bc-8027a2c14300/3ecd9a11-ef1f-4674-864a-c6763b617b58/Monosnap%20madpaws.com.au_bookings%20-%20Google%20Chrome%202024-04-24%2010.23.10.png)


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**Step 2. Complete Cancellation Reason**

You will need to select the reason and briefly describe why you or the Owner are cancelling.


**Step 3. Review and Request**

An estimated refund breakdown will be displayed here. If the cancellation request occurs within your cancellation policy we will advise the Owner that they may only get a partial refund (sitters have the discretion to waive their policy).


 ![](uploads/23244e93-503f-44a8-b2bc-8027a2c14300/0ff54f57-a923-44dc-b736-52618949aebf/Monosnap%20Snip%20&%20Sketch%202024-04-24%2010.26.25.png)


 ![](uploads/23244e93-503f-44a8-b2bc-8027a2c14300/2fc86ea5-2bf5-4c14-9362-38549541550a/Monosnap%20madpaws.com.au_bookings%20-%20Google%20Chrome%202024-04-24%2010.32.08.png)


Our Customer Service team will complete this request and the Owner should expect to get their refund within 7 days (if applicable).