---
title: "How do I cancel a paid booking?"
description: "Sitters and Owners are now able to cancel paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:"
canonical_url: "https://devtesting.brainfi.sh/articles/how-do-i-cancel-a-paid-booking-3EF06XY3j1"
md_url: "https://devtesting.brainfi.sh/articles/how-do-i-cancel-a-paid-booking-3EF06XY3j1.md"
---
# How do I cancel a paid booking?

Sitters and Owners are now able to cancel paid bookings via the Booking details page, this will generate a request for our Customer Service team to action. These changes will allow you to:

* Save time by submitting the request yourself.
* Expedite the refund turnaround time.
* See the fees and cancellation policy before you or the Owner decide to cancel.

### Make a more informed decision before cancelling

With the fee structure and policy conditions laid out clearly, you now have complete transparency over your policy conditions before submitting a cancellation.

Owners will be able to view a breakdown of fees and understand the refunded amount they should expect (if applicable).

 ![2022-07-06_12_56_19-New_App_Feature_Release__Cancel_Booking_with_Ease_-_Google_Docs.jpg](https://devtesting.brainfi.sh/api/attachments.redirect?id=b6d894e8-499c-4b3b-8a20-833f78125675)

Read below and watch the videos to see how to cancel a paid booking. You can also cancel on behalf of the Owner if needed.

**Step 1. Booking Details**

At the bottom of a paid booking, you will now see a **Cancel Booking** button

 ![Sitter_-_](https://devtesting.brainfi.sh/api/attachments.redirect?id=50eebaa7-ba94-438c-8252-4a9e144e7f24)

**Step 2. Complete Cancellation Reason**

You will need to select the reason and briefly describe why you or the Owner are cancelling.

**Step 3. Review and Request**

An estimated refund breakdown will be displayed here. If the cancellation request occurs within your cancellation policy we will advise the Owner that they may only get a partial refund (sitters have the discretion to waive their policy).

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 ![Reason-details-2.gif](https://devtesting.brainfi.sh/api/attachments.redirect?id=a04200d3-9a39-487f-9c65-8db4975ed9cb)

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Our Customer Service team will complete this request and the Owner should expect to get their refund within 7 days (if applicable).