We are now offering fully vaccinated Pet Sitters a COVID-19 Vaccination Badge to appear on their profile so that Owners can see who in our Community is fully vaccinated.

We are now offering fully vaccinated Pet Sitters a COVID-19 Vaccination Badge to appear on their profile so that Owners can see who in our Community is fully vaccinated.

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To have this badge added to your profile you will need to:


1. [Complete a Support Ticket](https://help.madpaws.com.au/hc/en-us/requests/new) Reason "I want a Badge" select COVID Vaccination Badge
2. Attach your vaccination certificate - we will accept Australian Government-issued
   * Certificates downloaded as a pdf
   * Screenshot from your Digital Wallet or Medicare App.
3. Our Customer Service team will check the certificate and add the badge to your profile.

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The vaccination program is how we as a country are going to be able to return to some normality this Summer. We know that Sitters will have varying opinions about vaccination but as a Marketplace, we want to offer Owners the opportunity to choose who will care for their Pets.

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How do I apply for a COVID-19 Vaccination Badge? 

Have a question?? Chat with our Customer Service team today!

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The New Pet Profile: What you need to know 

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My bookings have been impacted by COVID, what support can I get? 

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Pet Hosting - Pet proof your home 

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Safety First

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What is Repeat Performance? And how will this help me?

What is Repeat Customer Rate? Why does increasing it helps me?

How is Repeat Performance calculated?

Response Time - What is it & how it can help me?

Response Rate - What is it & how to increase it to help me?

Completion Rate - What is it & How to increase it to help me?

Sitter Statistics

What are Repeat Weekly Bookings?

How do Repeat Weekly Bookings work? 

How can I offer Repeat Weekly Bookings? 

How do I change a One-off Booking to a Repeat Weekly Booking?

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Repeat Weekly Bookings

COVID-19: Requirements for Pet Sitters

COVID-19: How We’re Keeping Our Community Safe

COVID-19 and Pet Sitting: What You Need to Know

COVID-19

Help, there's an emergency!

Mad Paws Accident Cover - What is included?

What happens if a pet runs away when in the Pet Sitter's care?

How does Mad Paws help me resolve any issues I have with a booking?

Will I need to pay taxes for my services and do I need an ABN?

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v0.3.11 - Circular SG Help Widget settings [Sidebar]

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How to create a benchmarking analysis based on Peers?

Sitters

*Ongoing Booking Guide

Mad Paws Accident Cover: What is included?

I have a complaint about the Pet Sitter/Service.

How to Report a Pet Sitter

Mad Paws Insurance

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I want to delete or edit a review

After a booking can I give feedback to my Pet Sitter?

How do I Confirm the End of Stay?

How do I leave a Review?

*Post-Booking Guide

What is the Vetting Process for Sitters?

Why use Mad Paws? Is it reliable and safe?

How does Mad Paws verify their Pet Sitters?

*Trust and Safety

What is the Mad Paws Cancellation and Refund policy?

How do I cancel a paid booking?

Understanding Booking Cancellation Policies

*Cancellations and Refund

How To Add More Information About Your Pet

How to edit or delete a pet profile

How can I add my pet to my profile?

*My Pet Profile

A Quick Guide to Meet-and-Greet Sessions

What are the drop off times?

What are the drop off / pick up times?

Preparing Your Home for a Booking

What Does My Pet Need While in the Pet Sitter’s Care?

What to Do if my Sitter Did Not Show Up?

*Pre-Booking Guide

What happens if the automatic payment doesn’t go through?

What is the Cancellation and Refund Policy for Repeat Weekly Bookings?

How do I make a Repeat Weekly Booking?

What are Repeat Weekly Bookings (RWBs)?

When do I pay for Repeat Weekly Bookings?

How do I cancel just a week of Repeat Weekly Bookings?

Can I edit/add to an existing Repeat Weekly Booking?

How do I distinguish ‘Repeat Weekly Bookings’ to standard one-off bookings?

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My Pet Sitter isn’t offering Repeat Weekly Bookings and but wants to sign up?

*Repeat Weekly Bookings

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Can I pay a Pet Sitter in cash?

How do I change the dates of my booking?

How do I pay for my booking?

What is a Puppy Surcharge?

How to Edit a Paid Booking Request

How are Pet Sitters Paid by Mad Paws?

What type of pets does Mad Paws accept?

What is your booking fee?

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I can't find a sitter's profile

Is Food Included in the Booking?

How do I find a Pet Sitter for my pet?

How Do I Accept a Booking?

Understanding Booking Flow and Status

What do I need to supply to the Pet Sitter for my booking?

Can I meet a Pet Sitter before agreeing to a booking with them?

*General Booking Guide

What fees are the Pet Owners charged?

App not working?

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Can I earn Qantas Frequent Flyer Points with Mad Paws?

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About Mad Paws

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Need help with something? Chat with our Team Monday-Friday 9-5pm (AEST)

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I want to unsubscribe or delete my account.

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How to Add Photos

*Managing My Mad Paws Account

FAQ for Pet Owners

Guide

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How do I apply for a COVID-19 Vaccination Badge?

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How do I apply for a COVID-19 Vaccination Badge?

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