---
title: "How do I address problems with mobile apps?"
description: "Our product team is actively updating and improving the features of the mobile application, and sometimes features get broken or there will be some missing feature due to the update or bug. If this happens, please try to uninstall and reinstall your app first. If this workaround didn’t fix the issue, feel free to report it to our team using the INSTABUG from your mobile app."
canonical_url: "https://devtesting.brainfi.sh/articles/how-do-i-address-problems-with-mobile-apps-ALIlRQcMrz"
md_url: "https://devtesting.brainfi.sh/articles/how-do-i-address-problems-with-mobile-apps-ALIlRQcMrz.md"
---
# How do I address problems with mobile apps?

Our product team is actively updating and improving the features of the mobile application, and sometimes features get broken or there will be some missing feature due to the update or bug. If this happens, please try to **uninstall and reinstall** your app first. If this workaround didn’t fix the issue, feel free to report it to our team using the **INSTABUG** from your mobile app.

 \n  **How to report issues via instabug:**


1. Open your mobile app.
2. Shake your phone.
3. The user will see a screen and option whether to **Report a Bug, Suggest an Improvement, even Ask a question.**


 ![](uploads/6bf8a135-74b8-4970-a880-f7d0c18eb773/08f08698-54dc-4b8f-87dd-a569280931c9/Monosnap%20manila-cs-tech-bug-issue%20(Channel)%20-%20Mad%20Paws%20Pty.%20Ltd.%20-%20255%20new%20items%20-%20Slack%202024-08-15%2016.18.28.png " =230x388")

What are the sample issues that you might experience?


1. Suburb not showing
2. Cannot rebook
3. Cannot see booking number on the booking details
4. Itemised price breakdown   \n 

**==Alternatively, we suggest that you use the website instead of the app in case some of its features do not work.==**


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