---
title: "Can I receive payment for a booking in cash?"
description: "No you cannot. We have a zero tolerance policy for all Pet Sitters and Pet Owners who choose to take a booking offline. Unfortunately we will have no choice but to deactivate both accounts, depending on the circumstances."
canonical_url: "https://devtesting.brainfi.sh/articles/can-i-receive-payment-for-a-booking-in-cash-cL0Gfae0j8"
md_url: "https://devtesting.brainfi.sh/articles/can-i-receive-payment-for-a-booking-in-cash-cL0Gfae0j8.md"
---
# Can I receive payment for a booking in cash?

No you cannot. We have a **zero tolerance policy** for all Pet Sitters and Pet Owners who choose to take a booking offline. Unfortunately we will have no choice but to deactivate both accounts, depending on the circumstances. 

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At Mad Paws, **we don't allow cash payments to be made or received**. All payments must be made through the our platform. Sitters must ensure that the Owner has paid for the booking before they start looking after an Pet. You will receive a notification that the Owner has paid and the Status will change to Paid. 

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Bookings paid for on the Mad Paws platform, allows all parties access to: 

-   Our Customer Service team - Monday- Saturday 9-5pm via Chat, Phone or email
-   Our [Accident Cover Insurance](/articles/57b76e5e-2d83-41c4-8c67-caf5f16304b7) 
-   Payment gateway allowing Owners to pay and Sitters to receive funds

If we see that you are taking jobs offline books or discussing receiving a cash payment, **we will suspend your account.** We really hope you understand and acknowledge the fact that a portion of our [fees](/articles/274471d2-ceff-43b3-8f9d-2cf5f05169e2) are actually used to protect both you and the Pet Owners during your bookings. 

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If you have any questions regarding this, [please don't hesitate to submit a support ticket here.](https://help.madpaws.com.au/hc/en-us/requests/new)