---
title: "App not working?"
description: "Sometimes the app might have some issues loading - this can be due to many factors but we want to help you resolve the issue and get it up and running asap!"
canonical_url: "https://devtesting.brainfi.sh/articles/app-not-working-pCmdxxwrlC"
md_url: "https://devtesting.brainfi.sh/articles/app-not-working-pCmdxxwrlC.md"
---
# App not working?

Sometimes the app might have some issues loading - this can be due to many factors but we want to help you resolve the issue and get it up and running asap!

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Please try the following suggestions in this order:

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**Android:**


1. Go to Setting
2. Go to Apps
3. Find Mad Paws and delete data/cache
4. Delete the App and **Reinstall**
5.  ![](https://devtesting.brainfi.sh/api/attachments.redirect?id=d7943ef9-f618-44f9-bb47-2dd87e10c300)

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**Apple (iOS)**

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1. Delete the App and Reinstall

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**It still isn't working?**

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1. **Email us on [service@madpaws.com.au](mailto:service@madpaws.com.au) with the following details:**
   * Phone Model
   * Operating system version
   * Screenshot of where the app is stuck
   * If you are on Wi-fi or 4G (try switching between the two to see if it works on one or the other)

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